The Chichen Itza Tourthechichenitzatour.com

After You Message Us: What Happens Next

You tap send on WhatsApp, then what? This page walks the whole path in order: the reply you should receive, the written confirmation that makes it a booking, the advance you pay only after that confirmation, the pickup message the evening before, and what to do if anything goes quiet or changes along the way.

Your message starts the process. → Your written confirmation establishes the booking. → Only then do you pay.

One disclosure before the steps: this is a new operator, with no reviews yet, which is exactly why the process is written out in full here. A process in writing is something you can check; a promise is not.

Is a Sent Message a Booking?

No. A sent WhatsApp message is not a booking, it is the start of one. It tells us your date, your party and where you are staying, and it opens the conversation. Nothing is reserved by it, nothing is owed because of it, and no seat is held by it.

The booking exists at one specific moment: when the written confirmation arrives in your thread, the message that states your date, your party, your pickup point, your total price, the advance and balance split, and the cancellation position. That message is the booking. Everything before it is conversation; everything after it follows from what it says.

That order matters because of what it protects you from: until a written confirmation exists, no advance is due from you, to anyone. If money is ever requested before that message arrives, the process you are in is not the one described on this page.

The Sequence at a Glance

Six steps, in a fixed order. Each one is explained in its own section below; this is the whole path on one screen:

You send one message: your date, your party with the children's ages, your pickup hotel or point, and your city.
The written confirmation arrives: six fields: date, party, pickup point, total price, the advance and balance split, and the cancellation position.
You pay the 30% advance: only now, as instructed in that confirmation, and only to the payee it names.
Your booking is held: the seat is yours for that date; the rest of the balance waits for the day itself.
The evening before, the pickup message arrives: the exact time and point, in the same thread you booked in.
On the day: you are at the point at the exact time in that message, with the balance, and the tour runs: Chichen Itza, Cenote Ik Kil, Valladolid.

The full mechanics of booking this way, including how to check any WhatsApp seller before paying, are on the WhatsApp booking page. This page is the narrower one: what happens to your booking, in order, after your message lands.

Your First Message: The Four Things to Include

One message with four things in it starts the whole sequence, and a complete first message is what the reply is built from:

Date: the day you want to go.
Party size and children's ages: how many adults and children; the child price of $115 applies up to age 12, so the ages are what price the children correctly.
Pickup hotel or point: where you are staying, or the point you want to be picked up from.
City: Cancun, Tulum, Playa del Carmen, Riviera Maya or Merida.

Here is the message, ready to copy, replace the parts in brackets with your own:

Example message

Hi, I would like to book the shared Chichen Itza tour. Date: [your date] Party: 2 adults, 1 child (age 8) Pickup: [your hotel name] City: Cancun

Nothing else is needed in the first message, no payment details, no documents. If something in it is unclear, that is sorted out in the thread before any confirmation is written.

Your Written Confirmation: Six Things to Check

The confirmation is a single message in your thread, and it carries six fields, in this order. When it arrives, read it the way you would read a receipt, it is the document your whole booking stands on:

Date: the exact day of the tour.
Party: the adults and children the booking covers, with the children's ages.
Pickup point: your hotel or the point you chose. (The exact pickup time is not in this message, it arrives the evening before; see below.)
Total price: the full amount for your party, not a per-person figure left for you to multiply.
Advance / balance split: the 30% that reserves the booking and the balance paid on the day, as figures.
Cancellation position: what happens to the advance if you cancel, stated for your booking.

This is what one looks like. The figures are real; the date and hotel are placeholders, because your confirmation carries your own:

Sample: example only

Date: [Example date, the day you chose]
Party: 2 adults
Pickup point: [Example hotel], Cancun, exact time follows the evening before
Total price: $260 (2 × $130), the 697 MXN Chichen Itza entrance fee is included
Advance (30%): $78, paid as instructed in this confirmation
Balance on the day: $182
Cancellation: Free cancellation up to 48 hours before the tour

Sample only, shown so you can recognise the real message when it arrives, and check its fields against this list.

If any field is missing, ask for it to be restated before paying anything. A missing total, an unstated split, a cancellation position left vague, each is a reason to pause, not a detail to wave through. Correcting the confirmation costs nothing at this point; it is the one stage where everything is still just words in a thread.

Paying the 30% Advance

With the confirmation in your hand, the advance is paid as instructed in that confirmation, by the arrangement it states, to the payee it names, and nowhere else. This page deliberately names no payment method and no payee: neither is a fixed fact of the tour, both are settled per booking inside the confirmation itself, and an instruction that lives inside your own thread is tied to your booking in a way a method printed on a website never is.

One correction is worth making plainly, because search results teach the opposite. The common marketplace pattern, and the one Google's AI summaries describe, is that paying the deposit is what triggers the confirmation: money first, paperwork after. With us, the order is reversed: the confirmation comes first, and the advance follows it. An advance asked for before a written confirmation is not this booking process, whoever is asking.

After paying, keep the payment evidence together with the thread. The confirmation states what was agreed; the evidence shows the advance was paid against it. Together they are your record, the WhatsApp booking page sets out the fuller safety checks that sit around this step.

What "Held" Means

Once the advance is paid, your booking is held: the seats are yours for that date, and the day is planned around them. "Held" is a plain word for a plain arrangement, your name is on those seats, and they are not sold again.

Why an advance holds them at all is the operator's own reason, stated as such: no-shows are common, and a seat blocked by someone who never appears is a seat a ready customer could not take. The 30% is what turns a conversation into a commitment on both sides, you hold a written confirmation and a reserved seat; the operator holds a booking it can plan a route around. That is the whole logic; nothing more is claimed for it.

If You Hear Nothing

Threads go quiet for ordinary reasons: a mistyped number, a message that never landed, a follow-up that buried the details. Work through these three checks, in order:

You messaged the number shown on this site. Not a number from a search result, an ad, or a forwarded message, the booking thread is the one started from here.
Your message shows as delivered. If it never arrived, nothing after it can happen; resend it to the number on this site.
Send one follow-up with all four details together: date, party with children's ages, pickup hotel or point, and city, so the reply can be a confirmation rather than a round of questions.

And the honest position, printed plainly: no response time, office-hours window or service promise has been set for replies, so this page invents none. What does not change while you wait is the hard line this page runs on: if you have not received a written confirmation, you have not booked, and no advance should be paid to anyone. Silence costs you nothing under this process, because nothing is asked of you before the confirmation exists.

The Evening Before: Your Pickup Message

On the evening before the tour, the pickup message arrives in the same WhatsApp thread, no new number, no separate channel. It carries the two things the confirmation deliberately left open: the exact pickup time and the exact point for your pickup. That message, not any time printed on a website or another tour's listing, is the one to set your alarm by.

Three small things that evening cover almost everything that can go wrong the next morning:

Phone charged: the thread is how the morning runs; keep it reachable.
WhatsApp notifications on: so the pickup message, and any morning update in the same thread, actually reaches you.
Balance amount re-checked from the confirmation: the figure in the message you already hold, not a number from memory.

The full preparation for that evening, what to lay out, what to eat, when to sleep, is the night-before checklist. And if the pickup message has not arrived that evening: check the thread, then message in the same thread and ask. Do not guess a time from another tour's page, their times are not yours.

The Morning of the Tour

The morning itself is the simplest step on this page: be at your pickup point at the exact time in the night-before message, with the balance, paid on the day, in the form stated in your confirmation. The confirmation in your thread and the pickup message are the only two documents the morning needs.

If something goes wrong that morning, you are running late, or the pickup is missed, message the same thread first, and the missed-pickup guide sets out what can still be done.

The commonest problem message is not about the booking at all, if something goes missing on the day, the lost-property page sets out the order to work in.

Changing Your Booking

Plans move. If yours do, ask in the same WhatsApp thread, the thread is the record of the booking, and a change negotiated anywhere else is a change that exists nowhere. A date change, a different hotel, a different party size: all of it goes through that one conversation.

A changed booking produces a new written confirmation, and the old one is superseded. From that moment, the new message is the booking, its date, its pickup point, its figures, and the old confirmation should not be relied on for anything. Check the new one against the six fields exactly as you checked the first.

One limit, stated before you need it: a date change is not guaranteed to be possible. The new date has to have the seats. Ask as early as you can, the earlier the ask, the more room there is to move. The cancellation scenarios around changes, including weather and site closures, are set out on the cancellations page.

Cancelling Your Booking

Cancellation follows the settled policy: free cancellation up to 48 hours before the tour. Inside 48 hours, the advance is kept, the complement of the same no-show logic that makes the advance exist in the first place.

For your own booking, the operative text is not this page: it is the cancellation field in your written confirmation, the statement you hold, written for your date, before you paid. Read it there first. To cancel, message the same thread; the full policy, including what happens with rain and site closures, is on the cancellations page.

What to Keep

Advice, labelled as advice: four small habits that make the whole process above work if anything is ever questioned:

Save the written confirmation: screenshot it or save it; it is the booking, in six fields.
Keep the whole thread: do not delete it. The thread is the record: the ask, the confirmation, the pickup message, all in one place.
Take the balance amount from the confirmation: not from memory, and not from a price you saw somewhere else.
Keep the night-before pickup message: the exact time and point, in case the morning needs it re-read.

None of this takes more than a minute, and together it means that at every step, booked, held, picked up, done, you hold the same written trail the operator holds.

We're New: Why This Page Exists

This operator is new, and has only a short record of reviews. Most booking pages respond to that with reassurance. This one responds with the process itself, written out step by step, because the process, in writing, is what a customer can actually check: the order the steps run in, the six fields the confirmation must carry, the line that no advance is due before that confirmation exists.

Judge it that way. If the confirmation that arrives in your thread matches what this page describes, same order, same fields, same split, the process has done what it promised. If it doesn't, this page is the standard to hold it against, and the WhatsApp booking page carries the wider checks for verifying any seller, this one included.

The Tour

The booking this page follows: the shared Chichen Itza tour, the ruins with time at El Castillo and the Great Ball Court, a swim at Cenote Ik Kil, and a stop in Valladolid, at US$130 per adult and US$115 per child up to age 12, with the 697 MXN Chichen Itza entrance fee included. Pickup is from your own hotel or chosen point, the exact time confirmed on WhatsApp the night before; the 30% advance follows the written confirmation, the balance is paid on the day, and cancellation is free up to 48 hours before the tour. The tour from your city: Cancun, Tulum, Playa del Carmen, Riviera Maya, Merida.

Cenote Ik Kil near Chichen Itza, with hanging vines and swimmers in clear green water — Cenote Ik Kil, the swim stop on the tour. By the time you are standing here, the thread behind you holds the whole booking: your message, the confirmation, the advance, the pickup time.

Work out the total for your group

Your message, composed from the calculator: Hi, I would like to book the shared Chichen Itza tour from Cancun for 2 adults. Total $260, with the 697 MXN entrance fee included, please send the written confirmation.

Frequently Asked Questions

Is my booking confirmed when I send the WhatsApp message?

No. Sending the message starts the process; it does not create a booking. Your booking exists when the written confirmation arrives in the same thread, the message that states your date, your party, your pickup point, your total price, the advance and balance split, and the cancellation position. Until that message arrives, nothing is booked, and no advance should be paid.

What happens after I message you on WhatsApp?

The sequence runs in one thread, in this order: your message with the date, party, pickup point and city; the written confirmation stating the six fields; the 30% advance, paid only as instructed in that confirmation; your booking held for the date; the pickup message with the exact time and point on the evening before; and the tour day itself, when the balance is paid. Each step is set out in order on this page.

What should my booking confirmation include?

Six fields, in this order: your tour date; your party, adults and children, with the children's ages, since the child price runs to age 12; your pickup point; your total price; the split between the 30% advance and the balance paid on the day; and the cancellation position for your date. If any field is missing, ask for it to be restated in the thread before you pay anything.

When do I pay the deposit for the Chichen Itza tour?

After the written confirmation, never before it. The confirmation comes first and states the total and the split; only then do you pay the 30% advance, as instructed in that confirmation and to the payee it names. An advance asked for before a written confirmation is not this booking process.

How much is the advance, and when is the balance due?

The advance is 30% of the total. On the standard prices, $130 per adult and $115 per child up to age 12, two adults pay $78 to reserve, with $182 as the balance. The balance is paid on the day of the tour, in the form stated in your confirmation.

How long will you take to reply to my message?

Honestly: no reply time has been set or published, so this page promises none. What you can rely on is the order of the process, a sent message is not a booking, and no advance is due, or should be paid, until the written confirmation arrives. If the thread has gone quiet, check that you messaged the number shown on this site, check that your message shows as delivered, and send one follow-up containing all four details together.

What if I don't receive a booking confirmation?

Then you do not hold a booking, and no advance should be paid to anyone. Check that you messaged the number shown on this site rather than one from a search result, an ad or a forwarded message; check that the message shows as delivered; and send one follow-up message containing your date, party, pickup point and city together. The written confirmation is the booking, without it, there is nothing to pay for yet.

When do I find out my exact pickup time?

On the evening before the tour. The pickup message arrives in the same WhatsApp thread with the exact time and the exact point, pickup is from your own hotel or chosen point. That evening: charge your phone, leave WhatsApp notifications on, and re-check the balance amount from your confirmation, not from memory.

How do I change my tour date or hotel after booking?

Ask in the same WhatsApp thread, the thread is the record of your booking. A changed booking produces a new written confirmation, and the new one replaces the old one; do not rely on the superseded message. A date change is not guaranteed to be possible, so ask as early as you can.

How do I cancel my booking?

Message the same WhatsApp thread. Cancellation is free up to 48 hours before the tour; inside 48 hours, the advance is kept. The cancellation field in your own written confirmation is the operative text for your booking, so read it there first, the full policy, including rain and site closures, is on the cancellations page.

What should I save from my booking?

Save the written confirmation, screenshot it, and keep it in the thread, and do not delete the thread. Take the balance amount from the confirmation rather than from memory, and keep the night-before pickup message with its exact time and point. Together, the confirmation and the thread are your whole record of the booking.

¿Qué pasa después de enviar el mensaje de WhatsApp para reservar?

Tu mensaje inicia el proceso, pero no es la reserva. La reserva existe cuando llega la confirmación por escrito en el mismo hilo, con la fecha, tu grupo, el punto de recogida, el precio total, el anticipo del 30% y el saldo, y la posición de cancelación. Solo entonces pagas el anticipo, según las instrucciones de esa confirmación. La hora exacta de recogida llega por WhatsApp la noche anterior, y el saldo se paga el día del tour. La cancelación es gratuita hasta 48 horas antes del tour.

Check Your Date on WhatsApp

Send one message with your date, your party, with the children's ages, your pickup hotel or point, and your city. That message starts the process on this page; the written confirmation that follows it is the booking, and only then is the 30% advance paid. Your exact pickup time arrives in the same thread the evening before.

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