Terms & Conditions
These terms apply to every booking with The Chichen Itza Tour. For each booking, the written WhatsApp booking confirmation issued for that booking governs alongside these terms. The confirmation is where your date, pickup, price, advance paid and balance due are set out for your party. The clauses that are confirmed are written below in plain language. The clauses that are not yet settled are not filled with standard wording copied from another operator: they are named as to be confirmed, in the open, where they belong.
Last updated: November 2026
What These Terms Cover
These terms cover the shared Chichen Itza tour sold on this site: one day taking in Chichen Itza, Cenote Ik Kil and Valladolid, with pickup from your own hotel or chosen point. They also cover the private Chichen Itza tour, which carries these same standard terms as confirmed in its written quote.
Summaries elsewhere on this site, including the plain-language summary on the About page, explain these terms but never override them. Where a summary and these terms differ, these terms and your written booking confirmation are what govern your booking.
The Tour
The shared tour is one day with three stops: the ruins of Chichen Itza, a swim at Cenote Ik Kil, and a stop in Valladolid. It is a shared tour, so you travel with other passengers. These terms make no promise about the vehicle type used on a given date, the order in which the stops are visited, the duration of any guided visit, or a lunch stop: those points are confirmed in writing in your booking confirmation, as the section further down this page sets out.
The swim at Cenote Ik Kil is part of the day as confirmed in your booking confirmation, and it is not guaranteed on any given day: whether swimming happens depends on the conditions on the day and on the cenote's own rules, which apply at the cenote itself.
Prices
- Prices are in US dollars (USD). The shared tour costs US$130 per adult and US$115 per child, per person. The child price applies up to age 12.
- The 697 MXN Chichen Itza entrance fee is included in that price. It is not added on top at booking and it is not charged again at the gate.
- Nothing beyond the entrance fee is priced on this page. Whether a guide, lunch, drinks or any other extra forms part of your booking is confirmed in writing in your booking confirmation, see the consolidated section further down this page.
Your written confirmation states the total price for your party before any advance is paid, so the figure you agree to is the figure in writing in your chat.
How Booking Works
Booking is made on WhatsApp. There is no booking engine and no checkout page: the booking starts from the homepage or from a departure page such as the Chichen Itza tour from Cancun page, and continues in the chat.
A written confirmation is issued for every booking. It states:
- the tour date;
- the pickup point and time;
- the party size;
- the total price;
- the advance paid;
- the balance due; and
- the cancellation terms.
Your booking is confirmed when that written confirmation is issued. Keep the thread: the confirmation in it is the record of what was agreed for your booking.
The Advance and the Balance
- A 30% advance reserves your seats. The advance exists for a stated reason: on-the-spot no-shows are common, and a seat held for someone who never appears is a seat a customer who was ready to go could not take.
- The balance is paid on the day of the tour. The amount of the balance is stated in your written confirmation, so it is agreed before the day.
Payment Methods : To Be Confirmed
How the advance is paid, and who it is paid to, is confirmed in writing in your booking confirmation before you pay anything. No payment method and no payee is named on this page.
Cancellation by You
- Cancellation is free up to 48 hours before the tour, and the advance is refunded in full.
- Inside 48 hours, the advance is kept. The same applies if you book inside those 48 hours: a booking made less than 48 hours before the tour is already inside the window, so cancelling it keeps the advance, and your written confirmation restates that position before you pay. A day-of no-show is inside 48 hours: the advance is what it costs, and no further amount is named in these terms.
Refund Processing : To Be Confirmed
How a refund is returned is confirmed in writing in your booking confirmation. No refund timeline and no refund channel is stated on this page.
Changes to a Booking
If you need to change the date of your booking, the party size, the names travelling or the pickup point, ask on the same WhatsApp thread as your booking. Any change is confirmed in writing in that thread.
The cancellation terms above are the only confirmed change terms in these terms. No rescheduling promise and no change fee is stated on this page, and none should be assumed: what applies to a change is what is confirmed in writing for your booking.
Pickup
- Pickup is from your own hotel or chosen point. The exact pickup time is confirmed on WhatsApp the night before the tour, in the same thread as your booking.
- Where a property is gated or vehicle access is restricted, the nearest reachable pickup point is agreed in advance and written into your booking confirmation.
- If you are running late or miss your pickup, message us on the same WhatsApp thread. How the situation is handled is confirmed in writing at the time. No grace period and no wait rule is published in these terms.
Confirmed in Your Booking Confirmation
Some parts of the day are settled per booking rather than in these general terms, because they depend on the date and the party. For every booking, the following are confirmed in writing in the booking confirmation:
- inclusions beyond the Chichen Itza entrance fee, including the guide arrangement, lunch, drinks, and cenote lockers and life jackets at Ik Kil;
- the itinerary order and the timing of the day;
- behaviour expectations for the group on the day;
- any health or fitness requirements that apply to the day; and
- the rules of any third-party site or transport used on the day, which are those providers' own rules and apply on the day itself.
The rule that runs through these terms: if a point matters to your booking and it is not stated on this page, it is confirmed in writing in your booking confirmation before you rely on it, not assumed from another operator's tour or from a summary elsewhere.
If a Tour Cannot Run
Operator Cancellation : To Be Confirmed
If a tour cannot run, what happens is confirmed in writing in your booking confirmation or at the time. No rescheduling promise and no refund promise for operator cancellation is made on this page.
Weather and Site Closures : To Be Confirmed
Closures are real: the ruins at Chichen Itza have closed before, in May 2026. What happens if weather or a site closure affects your tour is confirmed in writing in your booking confirmation or at the time. No promise about weather or closures is made on this page.
Questions and Complaints
Questions and complaints about a booking go through the same WhatsApp thread the booking was confirmed on. That thread holds your written confirmation, so the conversation about your booking stays with the record of what was agreed. WhatsApp is the only confirmed contact channel for bookings at the time these terms were published.
Governing Law : To Be Confirmed
No governing law is stated on this page.
Terms and Booking: Questions, Answered
How much is the advance payment to reserve?
The advance is 30% of your total price. It reserves your seats, and it is taken because a day-of no-show blocks seats for customers who were ready to go. How the advance is paid, and who it is paid to, is confirmed in writing in your booking confirmation before you pay anything.
When do I pay the balance?
The balance is paid on the day of the tour. Your written confirmation states the total price, the advance paid and the balance due, so the amount is agreed in writing before the day.
What is the cancellation policy?
Cancellation is free up to 48 hours before the tour, and the advance is refunded in full. Inside 48 hours, the advance is kept. A day-of no-show is inside 48 hours.
Do I get my advance back if I cancel?
Yes, in full, if you cancel up to 48 hours before the tour. Inside 48 hours, the advance is kept. How a refund is returned is confirmed in writing in your booking confirmation; no refund timeline or channel is stated on this page.
What happens if I miss my pickup?
Message us on the same WhatsApp thread as your booking. How a missed pickup is handled is confirmed in writing at the time; no grace period or wait rule is published on this page.
Can I change the date of my booking?
Ask on the same WhatsApp thread as your booking. Changes to the date, party size, names or pickup point are confirmed in writing; the cancellation terms on this page are the only confirmed change terms, and no change fee is stated here.
Which currency are the prices in?
Prices are in US dollars (USD): US$130 per adult and US$115 per child up to age 12, per person. The 697 MXN Chichen Itza entrance fee is included in that price.
What does my booking confirmation include?
Your written confirmation states the tour date, the pickup point and time, the party size, the total price, the advance paid, the balance due and the cancellation terms. Your booking is confirmed when that written confirmation is issued.
Read the Terms? Book the Tour on WhatsApp
Booking opens on WhatsApp: send your date, your pickup city or hotel, and how many adults and children, and the written confirmation comes back in the same chat: the date, pickup point and time, party size, total price, advance paid, balance due and cancellation terms, all set out before you pay.
Chat on WhatsApp- Chichen Itza + Cenote Ik Kil + Valladolid in one day
- US$130 per adult · US$115 per child (up to age 12)
- 697 MXN entrance fee included
- 30% advance to reserve · balance paid on the day of the tour
- Free cancellation up to 48 hours before the tour